WHAT YOU’LL LEARN IN THIS PROGRAM
Online advertising and booking systems
Training programs for creating a welcoming and open culture
Reception and activities planning and coordination
Art direction of the physical hospitality experience
Customer relationship management
WHAT MAKES KALU YALA SO SPECIAL?
“Being able to create opportunities for guests to experience the Kalu Yala lifestyle has been gratifying in that it has enabled me to progress my professional capabilities in the field of hospitality and propagate enthusiasm for a way of life that values protection of natural resources and meaningful human interactions.” – Alyssa
The Hospitality Program is designed to give you real world experience in every aspect of running an ecoresort and events company. You will design, manage, and improve everything from social media marketing, guest booking, on-site reception, concierge services, food and beverage systems, exit surveys and general business administration in order to maximize the guest experience of Kalu Yala. In this process, you will not only learn how to help guests get the most out of their visit to our sustainable community, but also help build a culture at Kalu Yala that welcomes visitors into our very special home.